Reservation, Deposit and Payment

Type of Packages' TourMinimum Deposit Per PersonFinal PaymentTour below 15 personsSGD1,00060 days prior to departureTour above 15 personsSGD1,000120 days prior to departureBookings 8 weeks before departure: Immediate full payment is required.

Payment of the deposit and confirmation of the reservation does not constitute confirmation of the Package Tour. All Package Tours subject to a minimum group size (to be determined by us, in our absolute discretion) before the Package Tour is confirmed.

If full payment is not received based on the timeline stated above, the Company reserves the right to forfeit the entire deposit and cancel the reservation.

2. Cancellation by the Customer – Charges

The Customer is not entitled to any refund for any cancellation in any event unless the Company is not able to carry out the tour for a period of 2 years.

The Customer agrees that the entire deposit will be forfeited and the Company is entitled to retain the entire deposit in the event of cancellation.

3. Cancellation by the Company

Even after deposit or full payment has been made, all arrangements are still subject to final confirmation if for some unforeseeable circumstance the arrangement cannot be finalised and the reservation has to be cancelled, the Company endeavour to notify the Customer at least two weeks before departure.

The Company reserves the right to cancel any tour prior to departure date for any reason including insufficient number of participants met the min. size for a group. The Company may, if it so decides, will recommend alternative tour from any agency. Should the Customer decide not to accept the alternatives, a full refund on the amount paid by the Customer will be made accordingly by the Company without further obligation or liabilities on the part of the Company and that the Customer shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation. There shall be no claim for inconvenience, loss of leave and transportation cost due to the cancellation of tour.

4. Amendment made by the Customer – Charges

Any request for any amendment to a Customer's booking made after the said booking is subject to the approval of the Company.

In the event the Company approves the request for amendment, the Customer agrees to bear all amendment fees charged by any supplier in addition to a handling fee of 1% of the total trip cost (payable to the Company) per service per Customer will be applied.

For any re-issuance of air-ticket, the Customer agrees to bear a minimum administrative fee of 1% of the total trip cost (payable to the Company) per air ticket on top of any airline charges will apply.

Any request for amendments must be made at least 45 days prior to departure date.

5. Amendment by the Company

The Company makes reasonable effort to avoid changes to the itinerary. However, the Company reserves the right to make changes to the itinerary, travel arrangements, hotel reservations at any time (without prior notice and compensation) due to unforeseen circumstances.

6. Refund Policy on Unused Portion of Package Tour

In the event of any refund request, please note that non-refundable components such as flights, hotel deposits, or third party supplier charges will be deducted from the total amount paid.

The remaining balance (after deduction) will be converted into travel credit, which can be applied towards a new tour package with The Wandering Lens.

The travel credit is valid for 12 months from the date of cancellation.
Credits not utilized within 12 months will be automatically forfeited.
Credits are non-transferable and cannot be exchanged for cash.
All rebookings are subject to availability and prevailing rates at the time of booking.

Force Majeure and Itinerary Changes

After a package tour has commenced, if any service(s) in the itinerary cannot be fulfilled, or any change(s) to the itinerary are necessitated for reasons beyond our control, The Wandering Lens reserves the right to make reasonable adjustments where required.

Such circumstances may include, but are not limited to, Force Majeure Events, such as acts of God, earthquakes, fires, tsunamis or other natural disasters, adverse weather conditions, wars, civil unrest, terrorist attacks, government or legislative actions, strikes, labour unrest, diseases or pandemics, compulsory quarantines, or other similar events.

The Company will make every reasonable effort to arrange comparable alternative services. Any additional expenses arising from such changes shall be borne by the customer.

Should the customer decline the offered alternative arrangement, The Wandering Lens shall not be obliged to refund any portion of the fees paid for unfulfilled services but may, at its sole discretion, consider a refund on a case-by-case basis.

7. Travel Documents, Travel Insurance

The Company bears no liability for such information and will not be responsible for advising and / or obtaining required travel documentation for any guest, or for any delays, damages, and / or losses including missed portions of your holiday related to improper documentation or government decisions about entry.

8. Passport and Other Travel Documents

It is the Customer's sole responsibility to ensure that he / she has a valid passport with minimum 6 months' validity from the date of the return point. Relevant visa and vaccinations may be required.

For Singapore permanent residents, please bring along your exit permits when travelling. For foreign passport holders, it is the Customers' responsibility to hold valid re-entry visas.

9. Visa

The Customer bears the sole responsibility to obtain and maintain the necessary visa and/or any relevant travel document(s).

The Customer holds the Company completely harmless for any expense, liability, damage and loss if the Customer is refused entry by any country on the tour for whatever reasons, including lack of necessary visa.

Travel Insurance

The Customer undertakes to obtain and maintain compulsory travel insurance and any other relevant insurance for the duration of the trip.

The Customer is aware that unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury, illness and insolvency may arise.

Under no circumstances shall the Company to be construed as a carrier under contract for safe carriage of the Customer or his / her baggage / belongings.

10. General Matters Relating to Tours

Pregnancy

It is the responsibility of travelers who are pregnant to ensure that they have a doctor's certification that they are fit for travel. Notwithstanding any such doctor's certificate, third party providers, such as airlines or cruise companies, have the sole discretion to disallow a pregnant traveller to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.

Special Request

Any special requests such as special meals, dietary requirements, adjoining rooms, etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.

Tour Leader

Assignment of Tour Leaders for all group departures regardless of group size, tickets, availability of accommodation is at the sole discretion of the Company.

11. Tour Fare Includes:

Airfare, accommodation, airport transfers and meals (if any), as specified in the tour itinerary/ booking form. Tour Fares are subjected to change without prior notice in the event of unforeseen circumstances including currency fluctuations, increases in room rates, local taxes, etc.

12. Tour Fare Excludes (Subject to change, payable in cash only)

Airport taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs excise fees as specified by the airlines and airport authorities, local transfer not stated in the itinerary (eg free & easy, deviation), laundry, excess baggage charges, meals, beverages, room services, gratuities to drivers and tour managers / local guides and tips to hotel porters (if any), and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour managers / local guides, and tips to porters.

13. Confidentiality and Privacy

The Customer agrees to allow the Company to take photographs and videos of travellers participating in our Package Tours for our advertising and publicity materials or related media programmes and by joining our Package Tours, all travellers shall be deemed to have consented to such collection and/or use on our part.

The Customer agrees that he/she is not entitled any consideration of any kind with regard to the aforementioned use of photographs or videos of the Customer.

Notwithstanding, any traveller who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature such traveller, may notify us at info@twanderinglens.com, whereupon we will endeavour, as soon as reasonably practicable, to remove any reference to such traveller from our advertising and publicity materials and/or related media programmes; provided always that we shall not be liable to recall or change any such materials or media programmes which have been produced, publicly distributed or disseminated by us prior to receiving such notice.

14. Responsibility and Liability

All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company accepts no liability for mechanical breakdown, injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by Immigration or other circumstances beyond its control.

The Company is an agent of airlines, transport companies etc, and is not liable for changes made by suppliers but will render assistance, wherever possible, for flight delays, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause to person or property. Any losses & expenses are the responsibility of the Customer. All proper travel documents (eg health certificates, visa and passports) are the sole responsibility of the Customer.

The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group. Under such circumstances, the Company shall be under no liability thereafter to any such person.

No tour leaders / guides, employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation unless it is in writing and signed by a management executive of the Company.

The Company shall not be liable to the Customer for any goods purchased by the Customer during the tour whether or not the goods are of defective quality, not suitable for the Customer's purpose, not in conformity with samples provided to the Customer or rejected by the Customer for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, not the Company or the travel services be liable to the Customer for the purchase monies of the aforesaid goods. The Company shall not be liable to the Customer for any deviations of tours purchased by the Customer as itineraries, prices, services and conditions are correct as the time of confirmation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.

The Customer agrees that he/she will hold the Company harmless in respect of all liability, loss and damage to himself or any third party.

The Customer agrees to indemnify the Company for all liability, loss and damage towards any party.

The Company reserves the right to change the terms and conditions without prior notice.